Refund Policy

WHAT IS YOUR Refund Policy OR EXCHANGE POLICY?

You must claim for the return or exchange within 7 days from the date of delivery if:

• The item(s) is faulty, damaged, or defective at the time of delivery.
• You have not used the product/s and it is in the original packaging with labels and protective stickers attached.
• The size of the product received does not match the size ordered.

HOW DO I APPLY FOR THE Refund Policy?

You must notify us within 7 days of delivery by writing to [email protected] or by calling at 0341-2564005. At Export Club, we handle each dispute on a case-by-case basis and strive to be fair to both parties. If you receive a defective/faulty/damaged item, we will send you a replacement. You must email photographic evidence of the defective item to [email protected] within 7 days of purchase before we can process any claims. Please note that customers are responsible for the cost of returning the items to us. However, for our beloved customers, we charge ZERO for sending you back. Also, in case a defected piece is received by the customer, the cost of delivery charges will be reimbursed via bank transfer.

WHEN WILL MY RETURN BE PROCESSED?

We aim to process all returns within 5-7 working days of receiving them. During busy sale events, please allow up to 14 working days for your return to be processed.